PRIVACY AND COOKIE POLICY

This policy is for the websites twistina.co.uk and twistopher.co.uk and served by Twistina and Twistopher, (Christine Belcher and Michael Belcher) and governs the privacy of the users who choose to use either website.

This policy sets out why and how we use information you give us and how we keep it secure.

Who we are

We are Twistina and Twistopher, and are committed to protecting and respecting your privacy in compliance of the new GDPR regulations.

Most importantly, we will never share your personal information with any other website or person unless we get your express permission.

We, Christine and Michael Belcher known as entertainers Twistina and Twistopher, are the controllers of the data you provide us.

We only collect basic personal data about you. This includes name, address, email, phone number.

It does not include any special types of information or location-based information. (Location based information is a software-level service that uses location data to control features)

 

Why we need your data

We need to know your basic personal data in order to communicate with you in relation to any enquiry you make.

information is then used to produce booking contracts, any relevant invoices, communication in reference to the engagement and information that will help with the booking e.g. the birthday child’s name.

We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.

If you are booking a private family event e.g. birthday party, your information will not be used for future marketing purposes.

Following your enquiry, if a response is not received to our reply e-mail, we may send a reminder e-mail.

A period after that, your e-mail correspondence and any information relating to the enquiry on our booking system will be deleted.

This also applies to enquires if you notify us that you not wish to proceed with a booking.

Twistina and Twistopher will aim to do this within 6 months of the enquiry.

 

What we do with your data

We have a data protection regime in place to oversee the effective and secure processing of your personal data.

All the personal data is processed by ourselves and our service providers listed below. No other 3rd parties have access to your personal data unless the law allows them to do so.

 

Our service Suppliers

1. The information you supply when making a booking enquiry is processed by Giggio who handle our customer relationship management (CRM) and booking system. This is for the sole purpose of taking booking enquiries and keeping the necessary information to carry out the booked service and record associated financial transactions. You can view the privacy policy of this service provider at https://getgiggio.com/DataProcessingTerms.html

2. We use Google as our email provider (gmail). Google services are compliant with GDPR

3. We use Jotform.com for our online booking and enquiry forms. You can view the privacy policy of this service provider at https://www.jotform.com/privacy/

 

How long we keep your data

Following your enquiry, if a response is not received to our reply e-mail, we may send a reminder e-mail.

period after that, your e-mail correspondence and any information relating to the enquiry on our booking system will be deleted.

This also applies to enquires if you notify us that you not wish to proceed with a booking. Twistina and Twistopher will aim to do this within 6 months of the enquiry.

We are required under UK tax law to keep your basic personal data (name, address, contact details) in connection with actual bookings, for a minimum of 6 financial tax years, after which time it will be destroyed.

 

What we would also like to do with your data

For companies and event organisers who hold annual events, we may like to use your name and email address to check if you would like to use our services, ( Balloon art, balloon modelling, children's entertainment ) in the future.

You will be given the opportunity to authorise this in the booking form. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website.

 

Cookies policy

 Introduction

1. Our website uses cookies.

2. This is to better the users experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. we will ask you to consent to our use of cookies when you first visit our website.

 Credit

1. This cookies policy was created using a template from SEQ Legal (https://seqlegal.com).

 About cookies

1.  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 Cookies that we use

1. Cookies for technical purposes necessary for effective operation of our websites, particularly concerned with site navigation.

 Cookies used by our service providers

1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

3. We use Jotform for our online booking and enquiry forms. You can view the privacy policy of this service provider at https://www.jotform.com/privacy/.

4. We use Giggio for our customer relationship management (CRM) and booking system. You can view the privacy policy of this service provider at https://www.getgiggio.com/privacypolicy.html

 Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

1. Chrome https://support.google.com/chrome/answer/95647?hl=en

2. Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

3. Opera http://www.opera.com/help/tutorials/security/cookies/

4. Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

5. Safari https://support.apple.com/kb/PH21411

6. Edge https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you may not be able to use all the features on our websites.

 

Your Rights

You are entitled to view, amend, or delete the personal information that we hold or if at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted.

You can contact us

1. via the contact form on either of our websites.

2. by post, Our Address is 21 Rainbow Way, Abingdon, OX14 2PF

3. By telephone, on 07816 108026

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Changes to this Privacy Notice - This policy was last amended July 2023